We are Hiring!

Hector’s House is looking for a Fundraising Assistant to join our team. Take a look at what we need below, and we look forward to hearing from you!

Fundraising Assistant

Job Description:

Role: Fundraising Assistant  

Department: Hector’s House

Contract: Permanent, Part-Time

Hours: Approx. 22.5 hrs a week (flexible)

Location: Home-based, with occasional travel to our registered office in Berkhamsted and in the wider Herts/Bucks area for events and meetings

Salary: £20,000 (pro-rata)

Reports to: Support & Operations Lead and Chairperson

Further Benefits: 25 days holiday + UK bank holidays. Pension contribution scheme. Training and career progression opportunities. Supportive and flexible working environment

About Hector’s House

Hector’s House is a mental health and suicide prevention charity, set up by the family of Hector Stringer – who took his own life at just 18 year of age in 2011. Since the charity was founded in 2016, the Hector’s House team has been dedicated to prevent more deaths by suicide and reduce the stigma surrounding mental health. The charity aims to achieve this through education, awareness and support in Bucks, Herts and surrounding areas.

Purpose of the Role

We are looking for a vibrant, confident person to join our growing team and help us with our fundraising! As a small local charity, we receive no regular core funding, and rely heavily on grants and the kindness of our community to help us continue our life-saving work.

This is a great opportunity for someone looking to take a first step into the charity sector, with lots of support, training and guidance offered – as well as room for growth and development.

The Fundraising Assistant will become an integral part of the Hector’s House team, being the first point of contact for many of our Trusts, fundraisers, community and corporate supporters.

The main responsibilities for this role will be to process donations, attend and organise occasional fundraising events, help to set up and maintain the database and deliver high levels of supporter care.

You will also work closely with the Support and Operations Lead to lend a helping hand on a range of tasks as required, including events, reports, diary management and data processing.

About You

A passion for mental health and suicide prevention

Due to the nature of the charity, you will be required to undertake some suicide prevention and mental health awareness training. An empathetic, understanding and patient nature and a passion for mental health and suicide prevention is essential.

An ability to manage your own diary

As with all roles at Hector’s House, we offer flexible working hours, predominately home-based. This requires someone who is able to manage and prioritise their own diary and workload, with support from management, and to work flexibly around the needs of the Hector’s House team. The successful candidate will be working predominantly at home with the flexibility to work with the team at events or meetings when required.

Communication Skills

This role is all about relationship management with our incredible supporters. The successful candidate must have excellent interpersonal skills, great communication and a vibrant, confident nature. We want to show each and every supporter how special they are to us, so we are looking for someone with that spark.

IT Literacy

The role will involve a lot of online activities, such as accessing tools like Canva, Google Drive, Zoom, online databases and WordPress – so being tech savvy with a creative mind-set is key. We also require someone who has a good understanding of Microsoft Office.  

Numeracy Skills

As this role will heavily involve working with numbers, calculating fundraising totals and reporting on where our money is being spent, it’s really important to us that the successful candidate is confident in their numeracy skills.

Organisational Skills

As a small charity with a very small team, this role will encompass all branches of fundraising – including grants, community, events and individual giving. With so many variations to manage, you must be well organised, able to prioritise correctly and be motivated by an ever-changing work load.  

Full Driver’s License

Some travel is necessary to our registered office in Berkhamsted to collect post and conduct bank visits, for fundraising and awareness events, for meetings and presentations so you will hold a full driver’s license. There will be very occasional evening and weekend work for community events and workshop deliveries.

Main Responsibilities/ Accountabilities

Fundraising Growth

  • Help the Support & Operations Lead to apply for grants, find new opportunities and maintain these relationships
  • Undertake community outreach – speaking to local businesses and clubs to offer our Charity of the Year services
  • Develop a fundraising pack for all supporters with all key fundraising information
  • Help to start up an individual giving scheme to ensure steady income for the charity

Administration and support

  • Provide support to the Hector’s House team on a range of administrative tasks including, dealing with fundraising enquires (postal, telephone, email, social media), opening and sorting post and managing collection boxes
  • Compile monthly reports of fundraising activity for staff and Trustees
  • Support the team and volunteers to explore new opportunities and help to organise specific events
  • Work with the Support & Operations Lead to ensure tasks are correctly prioritised and deadlines are met

Database and donation processing

  • Help to set up a new database to record all fundraising activity
  • Process one-off and regular donations from both online and offline sources, ensuring procedures are followed and information is recorded correctly onto the database
  • Ensure the database is kept accurate and up-to-date by recording changes including mailing preferences, address details and financial information
  • Update mailing lists and recording bulk communications (e.g. e-newsletters) on the database


  • Input monthly and ad-hoc gifts from the bank statement
  • Count cash donations and banking income
  • Undertake regular bank visits to cash cheques, coins and ensure our records are up to date
  • Assist the trustees with Gift Aid record keeping and ensuring we are submitting these in a timely manner

Supporter care

  • Thank supporters and organisations in a timely, authentic and courteous manner, and record these communications on the database
  • Work to build relationships with donors in order to provide a high standard of customer care
  • Keep in touch with fundraisers, such as marathon runners or corporate businesses, ensuring they feel well supported and appreciated
  • Write to regular donors who have reached an anniversary or stopped their donations
  • Work with our Social Media Assistant on maintaining a regular ‘Thank you Thursday’ slot for our incredible supporters; sourcing images, amounts raised and a quote from the fundraisers.

Special Working Conditions

  • Working from home with occasional travel across Home Counties.
  • Evening and weekend work may be required for presentation deliveries and community events.
  • As the nature of this role will involve becoming an advocate for mental health and suicide prevention – supervision and team support will be offered to ensure the well-being of the successful candidate.

How to Apply

To apply please send your CV and a cover letter to sarah@hectorshouse.org.uk
If your CV is of interest, we’ll be in touch with further details and to arrange an informal meeting. We encourage you to apply as soon as possible as interviews are happening on a rolling basis. We wish you all the best in your application!

Hector’s House is working hard to improve our equality, diversity, and inclusion. We want to find the right person to join our team, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We know greater diversity will lead to even greater results for the work that we do.

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