New Vacancy: Support & Operations Assistant

Hector’s House is looking for a Support & Operations Assistant to join our team. Take a look at what we need below, and we look forward to hearing from you!

Job Description

Role: Support & Operations Assistant
Department: Hector’s House
Contract: Permanent
Hours: 3-4 days (or 21-28 hrs) per week with flexible working
Location: Home-based; with occasional days in the Wendover, Tring & Berkhamsted areas (Full UK driver’s license essential) 
Salary: £22,750, (full-time, pro rata) or £12.50 per hour 
Reports to: Support & Operations Lead
Further Benefits: Generous holiday allowance. Pension contribution scheme. Training and career progression opportunities. Supportive and flexible working environment

About Hector’s House

Hector’s House was set up by the family and friends of Hector Stringer – who took his own life at just 18 years of age in 2011. Since their founding in 2016, the Hector’s House team have worked tirelessly to prevent more deaths by suicide and reduce the stigma surrounding mental health. The charity aims to achieve this through education, awareness and support.

Purpose of the Role

As Support & Operations Assistant, you will need to provide administrative support to the Support & Operation Lead and board of trustees. This includes organising training sessions and workshops, monitoring inboxes, responding to emails and managing diaries. 

You will often act as the first point of contact for our beneficiaries so a compassionate, empathic, understanding and patient nature is essential. Training is provided in this role, so a fast-learner with a keen interest in personal development is key for the successful candidate.

The role will involve carrying out a wide range of support tasks to deliver a quality service to the beneficiaries of Hector’s House and to the community that we serve. This includes attending mental health workshops and training sessions, organising therapy and suicide intervention sessions, widening our free resources, attending meetings with our many partners in suicide prevention and keeping our signposting documents and contacts up-to-date. 

As a small home-working team, we are looking for someone who prioritises teamwork and communication, willing to support their colleagues where necessary. This will involve attending the occasional fundraising event, helping with social media content and other tasks that will benefit the charity.  

The successful candidate will be highly motivated and able to manage their own diary, working predominantly at home with the flexibility to work face-to-face with the Support and Operations Lead when required. You therefore must be highly organised, competent and professional with excellent communication and IT skills. 

Some travel is necessary for the delivery of our mental health presentations and training, so you will hold a full UK driver’s license. There will be occasional evening and weekend work for community events and workshop deliveries. 

This is the perfect first step into a suicide prevention and mental health support role, with suitable training provided to the right person. An interest in these topics and an understanding of the importance of self-care when working in this industry is vital. As you will be working with schools and vulnerable children & adults, a DBS check will be required. 

Main Responsibilities/ Accountabilities

  • To maintain confidentiality and to provide secretarial support as required to the Support & Operations Lead and Board of Trustees; including but not limited to managing diaries; scheduling appointments, training sessions and meetings; recording meetings; circulating agendas and minutes and other associated duties.
  • To Support the Support & Operations Lead in the effective delivery of Hector’s House’s many programmes and projects.
  • To work alongside the Support & Operations Lead with forward planning, document management, preparation and proof-reading and successful database set-up and management.
  • Regularly monitor inboxes, progressing emails and responses, dealing with and making judgements where appropriate.
  • To oversee the charity’s diary management and prioritisation of events – such as crisis meetings, therapy sessions, mental health presentations and suicide alertness training and for wider community relationship building.  
  • Ensure the safeguarding and support of beneficiaries, including updating the support notes, being the first point of contact by supplying resources, an empathic listening ear with practical and efficient signposting. .
  • Assist with developing workshops and presentations, as well as improving existing ones.
  • To support the maintenance and development of the charity’s website, creating content and updating information when necessary.
  • To support the monitoring and evaluation of all charity activities; including key support data, operational tasks, fundraising updates and new upcoming projects. 
  • Develop and provide a quarterly update for our Board or Trustees.
  • Attend presentations and workshops to assist the speaker with IT and listening ear support. 
  •  Attend regular meetings with partnering organisations in the sector alongside the Support and Operations Lead, predominantly via Teams/Zoom.
  • To become a key member of the small Hector’s House team by supporting your colleagues with any tasks or events. This involves attending fundraising events, training and managing volunteers, helping with bid writing, supporting social media campaigns and any other activities that will benefit the charity.

Special Working Conditions

  • Working from home with occasional travel across Home Counties.
  • Evening and weekend work may be required for presentation deliveries and community events.
  • Generous holiday allowance, in addition to regular ‘self-care hours’ following challenging conversations and events. 
  • As the nature of this role will involve crisis intervention, handling bereavement and becoming an advocate for mental health and suicide prevention; relevant training, supervision and team support will be offered to ensure the well-being of the successful candidate.

How to Apply

To apply please send your CV and a cover letter to sarah@hectorshouse.org.uk
If your CV is of interest, we’ll be in touch with further details and to arrange an initial informal meeting. We encourage you to apply as soon as possible as interviews are happening on a rolling basis. We wish you all the best in your application!

Hector’s House is working hard to improve our equality, diversity, and inclusion. We want to find the right person to join our team, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We know greater diversity will lead to even greater results for the work that we do.

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